I redesigned two products, built a design system, mentored two designers, and lead the design team at Employee Navigator.
Our products deliver benefits to over 13,000,000 employees working at 150,000 businesses across the United States. With a 97% customer satisfaction rating, our customers are highly engaged in shaping the best-in-class user experience for benefits administration.
As a design generalist, I lead design efforts across the marketing, product, and engineering teams. I’m responsible for Employee Navigator’s brand, design team, design process, and the overall product experience. I delivered grounded and feasible solutions by working closely with developers, stakeholders, and the product team. I enjoy working closely with users to understand their needs, using real input and observations to shape and inform our outputs.
Employee Navigator's core product allows benefits administrators to manage their brokerage and HR teams to manage employees and their benefits in a cloud-based SaaS B2B platform.
- Led UX/UI refactor, where designers & developers identified and fixed 100+ UX/UI issues
- Shipped dozens of user-tested solutions by collaborating closely with PMs & developers to identify problems, build solutions, and test designs.
- Notable features: new user management system (called “Licensee”), paperless authorization, plan import via API, and integration-related dashboards & workflows.
Employee Navigator offers an full employee homepage experience, allowing any employee to login, select and manage benefits, view documents and messages, request or manage PTO, and complete a variety of HR-assigned tasks.
- Developed & implemented a new design language with updated colors, iconography, typography, less borders, and more.
- The goal was to introduce an updated theme that was familiar & comfortable to existing users.
- We grouped over 120+ UX/UI issues into 11 common themes, and worked alongside a variety of product managers & developers to implement user-facing solutions and fixes.
Developed a series of patterns and components that could be used by designers or developers. Created and maintained 30+ synced Figma & Vue-based Storybook components by collaborating with frontend engineers.
- We maintained foundational systems (color, icons, typography, etc.), implemented design tokens, and developed a series of reusable patterns (for tables, forms, sidebars, etc.)
- Created linked Figma libraries for all marketing and product design work.
- The goal was to give a shared language and more collaborative workflows for designers & developers.
Building a successful digital product requires you continually learn from your users. By utilizing UX research, we’re able to identify the root cause and build workflows, interactions, and experiences that our customers love, all before writing a single line of code.
- Created EN First Look, a research program that allowed our users to opt-in for beta tests & UX product research sessions. Our users loved this program and would constantly share their opinions, even unsolicited! Based on Gitlab’s First Look.
- Shared resources, best practices, and templates with product team. Conducted hands-on learning sessions and continually advocated for informing design decisions with user research.
- Regularly conducted & shared user research findings with product team
Design is cool, but so is code! Here are a few HTML/CSS snippets I wrote and shared in 2022-2023.